remote
Technical Onboarding Manager - redoxengine
Software Engineer
Technical Onboarding Manager to guide customers in integrating Redox's healthcare data interoperability platform, focusing on strategy and successful implementation.
About the role
Key Responsibilities
- Develop shared strategies with customers to achieve their integration goals with the Redox platform.
- Guide customers through the technical onboarding process, ensuring successful implementation and adoption.
- Act as a key point of contact for customers during the onboarding phase, addressing technical queries and challenges.
- Collaborate with internal teams to ensure a seamless customer experience.
- Contribute to the continuous improvement of onboarding processes and resources.
Requirements
- Experience in customer-facing technical roles, such as onboarding, implementation, or technical support.
- Familiarity with healthcare IT, interoperability standards, or API integrations is a plus.
- Strong project management and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to understand and explain technical concepts to diverse audiences.