Technical Onboarding Manager - Redox

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.

You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you’ll help customers set up their first integration with customers leading them through their go-live. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities

Partner with customers from contract assignment through their onboarding experience

Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes

Work with our customers and their customers to help guide them through integrating with their first site

Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally

Collaborate internally to manage customer onboarding, success plan, and escalations

Maintain internal documentation relating to customers and processes

Create onboarding collateral for use through our learning management system

Keep up to date with product enhancements

Monitor industry trends and how they impact our customers

Required Skills & Experience

5+ years of deep EHR integration and workflow knowledge

Functional understanding of data formats like HL7v2, XML, X12, APls

Understanding of various healthcare workflows

Preferred Skills & Experience

• Demonstrated experience with expanding customers and building franchises

Software Platform / Tools

Jira/Confluence

Salesforce

Customer Management Software

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