Technical Onboarding Manager - Enfuceoy

About the role:

The Technical Onboarding Manager (TOM) at Enfuce plays a critical role in the successful onboarding and configuration of our card issuing and processing services. You are a key technical partner working alongside our Project Managers, providing the hands-on configuration expertise and problem-solving capabilities that ensure each customer’s setup meets their unique business needs.

While the Project Manager oversees the full onboarding lifecycle and customer engagement, the TOM is responsible for delivering the technical setup behind the scenes — ensuring the right configurations, supporting production readiness, and resolving technical issues before, during, and after go-live. Your focus is ensuring that customers not only go live on time, but with confidence in their technical setup.

This is a hands-on role that requires curiosity, initiative, attention to detail, and a customer-centric mindset. You will collaborate daily with internal product and engineering teams, customer-facing roles, and directly with customers as needed. This role is perfect for someone looking to deepen their expertise in payments, configuration, and customer-facing delivery in a fast-paced fintech environment.

What you'll be doing:

Supporting Onboarding Delivery:

Serve as the technical counterpart to the Project Manager, owning the delivery of configuration-related tasks across card programme setup (e.g., picking up configuration tickets, following the onboarding checklist, and confirming readiness criteria are met before go-live).

Translate customer requirements into concrete configuration actions and ensure the system is set up accordingly (e.g., BIN settings, product parameters, file formats, and custom features).

Work closely with Project Managers and product/tech teams to ensure that all configuration dependencies are understood, tracked, and delivered.

Gain exposure to deployment and environment-level troubleshooting by shadowing or assisting engineering during configuration-related deployments (e.g., observing how a config change is pushed, understanding rollback processes), building the foundation for broader DevOps fluency expected at senior level.

Prepare and validate customer setups ahead of production launch (e.g., running test transactions, verifying BIN parameters, and confirming product settings match the customer’s requirements).

Support troubleshooting across APIs, logs, and configuration layers (e.g., reading Sumologic logs to identify error patterns, testing API calls in Postman, and escalating to engineering with a clear, reproducible description of the issue).

Supporting our customers:

Act as the first point of technical contact for configuration, transaction, and system-level queries, working alongside the Project Manager who leads the broader customer relationship and onboarding narrative.