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Technical Officer - Benefits Casework - Manchester City Council
Software Engineer
Provides expert casework support for benefit programmes, analysing client data, managing caseloads and ensuring compliance with policy while collaborating with internal and external stakeholders.
About the role
Key Responsibilities
- Manage a diverse caseload of benefit claims, ensuring accurate assessment, eligibility verification and timely resolution.
- Analyse client data and policy guidelines to identify entitlement, resolve discrepancies and recommend appropriate actions.
- Maintain up‑to‑date case records in the council’s CRM system, producing regular reports for performance monitoring and audit purposes.
- Collaborate with internal departments, external partners and service users to deliver consistent, high‑quality support and resolve complex issues.
- Interpret and apply relevant legislation, council policies and procedural frameworks to ensure compliance and mitigate risk.
Requirements
- Proven experience in benefits administration or a similar casework environment, preferably within local government.
- Strong analytical skills with the ability to interpret policy documents and data sets accurately.
- Excellent communication and stakeholder‑engagement abilities, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience using case management software.
- Attention to detail, organisational skills and the capacity to work independently and as part of a hybrid team.