onsite
Technical Manager - Staubli
Engineering Manager
Seeking a Technical Manager to oversee customer support operations. This role requires strong leadership and technical problem-solving skills to ensure excellent service delivery and process optimization.
About the role
Key Responsibilities
- Lead and manage the technical support team to ensure high-quality customer service.
- Develop and implement strategies to improve customer support processes and efficiency.
- Troubleshoot and resolve complex technical issues reported by customers.
- Collaborate with other departments to address customer needs and product feedback.
- Monitor team performance and provide regular feedback and training.
- Ensure adherence to service level agreements and customer satisfaction goals.
Requirements
- Proven experience in a technical management or team lead role.
- Strong understanding of customer support principles and best practices.
- Excellent problem-solving and analytical skills.
- Ability to effectively manage and motivate a technical team.
- Proficiency in relevant technical support tools and software.
Skills
customer supportproblem solvingprocess improvement