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Job Description :
Summary
The function of Technical Maintenance Support Business Partner is to research and resolve technical related problems stemming from manufacture quality, engineering shortcomings, manufacturing defects, assembly line workmanship, misapplication as well as general reliability, durability or other operation issues. In addition, Ryder’s maintenance policy and practices are established/reviewed to provide proper operation and costs for our customers. Using various proven problem solving processes and working with manufacture's engineering groups and related resources, this position will assemble team (s) to bring about permanent corrective actions. Once established, coordinate the corrective actions necessary to mitigate problems identified. This position is to be the Subject Matter Expert (SME) for multiple OEM’s/product lines and provide guidance to OEM’s, Ryder locations,and Ryder management as required. A working knowledge and ability to utilize Artificial Intelligence (A.I.) applications is preferred.
Essential Functions
- Manage Technical Assistance Cases: Cases are managed primarily through on-line systems directly to Ryder locations where technical assistance is provided with diagnostics, instruction and providing resource documentation. At times it will require direct verbal communication with the Technician. Cases are tracked to ensure timely resolution to the problem and problem support escalation as needed.
- Analysis of Maintenance Data: Work directly with the Reliability and Warranty Teams to analyze data and develop solutions as required.
- Manage Infocenter Technical Library: Ensure service, diagnostic and repair manuals for Ryder's fleet are current.
- Manage Safety Campaign Process: Responsible for reviewing manufacturer recalls for: Applicability, special tooling needs & availability, availability of required parts, conflicts with Ryder policies and devloping the recalls into Ryder Campaigns as required.
- Coordinate and lead regularly scheduled calls/meetings with OEM’s to discuss technical information, data analysis, problem resolution, maintenance practices etc.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Effective interpersonal skills Outstanding skills for developing sound working relationships, Required
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
- Effective leadership skills , Required
- Ability to work independently and as a member of a team , Required
- Capable of multi-tasking, highly organized, with excellent time management skills Ability to work through multiple issues with minim