Technical Enablement & Documentation Specialist - WorkSpan

About WorkSpan

The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling. WorkSpan is building the world’s largest, trusted co-selling network. WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies. With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it. Join our team for the opportunity to: ● Own your results and make a tangible impact on the business ● Develop a deep understanding of GTM working closely with leadership across sales & marketing ● Work with driven, passionate people every day ● Be a part of an ambitious, supportive team on a mission

About the role:

• This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.

Key Responsibilities:

• Core Responsibilities – Documentation
• Build structured product documentation
• Align documentation with product releases and changes
• Maintain integration documentation (CRM, APIs, data validation)
• Create troubleshooting libraries and error resolution guides

Core Responsibilities – Enablement (Expanded)

- Step-by-step walkthroughs

- Quick reference guides

- Interactive demos (where applicable) - Process maps and visual workflows - FAQs, Common pitfalls and how to avoid them

• Deliver lightweight training: - Recorded sessions - Live walkthroughs - Office hours / Q&A sessions
• Support-Driven Enablement

-Convert support tickets into enablement improvements

- Identify repeat issues and create targeted training

-Build decision trees for faster troubleshooting

-Partner with support to reduce ticket volume

• AI-Ready Enablement

-Structure content for AI assistants and copilots

-Create modular knowledge blocks for reuse

-Enable smart search and contextual help

-Contribute to AI-driven support and enablement initiatives

Qualifica