Technical Director, Infrastructure Operations - Loblaw

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Technical Director, Infrastructure Operations is responsible for leading and governing the Technical Review Board process. This role ensures that all technology solutions align with enterprise architecture standards, strategic objectives, security requirements, and operational scalability. The Technical Director provides leadership, oversight, and architecture reviews, for new systems and services driving consistency, quality, and fostering innovation across the organization’s technology landscape.

Key Responsibilities

Technical Review Board Governance

Lead the technical review board process, ensuring all proposed solutions adhere to established architecture principles, standards, and roadmaps.

Chair or oversee Technical Review Board (TRB) sessions, driving clear, timely, and well-documented decisions.

Establish and maintain governance frameworks, review criteria, and decision guidelines.

Solution Oversight & Feedback

Protect to enable our business users

Ensure solutions are evaluated for scalability, performance, security, cost-effectiveness, and alignment with enterprise strategy.

Recommend modifications to proposed solutions based on architectural fit and risk assessment.

Ensure integration across systems, platforms, and business domains.

Stakeholder Engagement

Partner with senior technology leaders, product teams, and business stakeholders to align on architectural direction.

Provide advisory and guidance to engineering, infrastructure, and application teams during design and delivery phases.

Act as a key escalation point for architectural risks and decisions.

Standards & Best Practices

Define and evolve enterprise architecture standards, patterns, and reference architectures.

Promote best practices in cloud, data, security, and application architecture.

Drive adoption of modern technologies and architectural approaches where appropriate.

Risk Management & Compliance

Identify architectural risks and ensure mitigation strategies are in place.

Ensure compliance with regulatory, security, and internal policy requirements.

Maintain audit-ready documentation of architectural decisions and reviews.

Continuous Improvement