Technical Customer Support Agent - German speaking

About the Role

Formlabs is seeking a talented and multilingual Customer Service Agent to support our growing markets in the EMEA region. This role involves assisting direct customers, distributors, and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and sharing technical knowledge. If you enjoy building business relationships, providing outstanding service, and sharing your technical knowledge, we want to hear from you!

The Job

• Support our direct customers, distributors, and resellers in the EMEA region with technical and business inquiries, via phone, email, or chat.
• Become an educator: train direct customers and resellers using your technical expertise of Formlabs printers.
• Help resellers deliver outstanding service to their customers.
• Collaborate on solving technical issues with our global engineering team.

You

• Are business-fluent in written and spoken German and English.
• Can quickly resolve technical issues – don't worry, we will provide you with the technical training you need.
• Enjoy connecting with people and are a great listener.
• Are comfortable and conscientious when speaking on the phone.
• Have exceptional writing skills and make use of proper spelling and grammar.

Bonus Skills

• Passion for 3D printing and emerging technologies.
• Experience in a fast-growing startup environment.

We Offer

• Hybrid work.
• Catered lunch at the office 3 days per week.
• Private health insurance with Medicare (Blue package + hospital coverage).
• A monthly or quarterly public transportation pass for Budapest.
• Shares in the company (we're a double unicorn company!).
• Free beverages and snacks at the office.
• All You Can Move sports pass with 9500 HUF monthly allowance.
• Free 3D prints.
• An inclusive, dog-friendly office with diverse and inspiring colleagues.
• Development opportunities both in-house and off-site.
• Fun team events.