Technical Consultant
Job Description
Opportunity Summary:
We are looking for a Technical Consultant to join our India-based Center of Excellence team. The consultant will work behind the scenes to configure, test, and troubleshoot BA Insight components and integrations—supporting senior consultants and project managers who handle customer-facing activities.
This is an ideal role for someone who is technically strong, detail-oriented, and eager to learn, but prefers to work in a supportive, back-end capacity rather than directly with customers. You’ll be part of a technical delivery team that ensures our implementations stay on track, issues get resolved quickly, and product deployments are consistent across environments
What would you do?
- Configure and deploy BA Insight connectors and related components within customer or demo environments.
- Assist in setting up integrations between BA Insight and systems like SharePoint, FileNet, iManage, or Documentum.
- Support indexing, metadata enrichment, and data orchestration processes for enterprise AI use cases.
- Investigate, reproduce, and resolve technical issues escalated by customer-facing consultants or the Support team.
- Analyze logs, monitor indexing and orchestration pipelines, and identify root causes of connector or configuration issues.
- Collaborate with internal engineers to resolve complex technical challenges and document findings.
- Execute and document functional, performance, and regression testing for connector and orchestration configurations.
- Validate installations, upgrades, and patches prior to customer delivery.
- Ensure configuration consistency across environments (Dev, Test, UAT, Production).
- Maintain clear and accurate records of work performed, including environment details, configuration parameters, and troubleshooting notes.
- Follow internal implementation methodologies, quality checklists, and escalation procedures.
- Provide feedback to improve documentation, internal tools, and reusable scripts or templates.
- Work closely with Senior Consultants, Support Engineers, and Project Managers to ensure technical readiness for project milestones.
- Operate largely asynchronously, performing work during flexible hours that complement global project timelines.
What are we looking for?
- 2–4 years of experience in technical support, software configuration, system integration, or quality assurance—preferably in a SaaS or enterprise software
- Prior experience with enterprise search , content management systems , or AI data processing pipelines is a plus.
- Experience working in a team-based delivery model or shared service environment preferred.
Primary Skills
The candidate must possess the following pr