Technical Consultant - name

Cayenta, a division of Harris ; is seeking a Technical Consultant who will join our dynamic Managed Services & Technical Operations team.

The role is to play a role in progressing our managed services and technical operations strategy.

We're seeking a consultant with a proven track record of managing ERP/CIS systems in on-premises and/or cloud environments. Experience with database solutions, automation tools, and scripting is highly desirable.

You will play a critical role in maintaining highly available ERP/CIS systems, ensuring reliability, security, and stability. This role will collaborate closely with other team members and departments within Cayenta to deliver robust and efficient solutions.

You will report to the Manager, Managed Services & Technical Operations, with a preference for candidates based in Canada.

This remote role welcomes candidates anywhere in Canada and the US. Preference will be given to candidates who can work in PST timezone.

Salary:

75K - 85K CAD

53K - 61K USD

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Manage multiple ERP or customer information systems simultaneously as the primary or secondary consultant (primarily on-prem customers to start, and then Azure)
• System and database administration (SQL Server), some Oracle
• Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment
• Troubleshooting and ad-hoc support (issue triage and resolution, tracking via ticketing system) and regular administration tasks (product releases, patching, updates)
• Be part of 24x7 on-call rotation, when required
• Perform weekend activities, when required
• Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained
• Deliver monthly reports containing key and relevant details about the system, when required

Once support for on-prem customers is established, eventually support or co-lead complex implementation projects on Azure as follows

• Help maintain highly available cloud infrastructure solutions on Azure (Linux virtual machines, database services, securing network security groups)
• Help maintain Microsoft Azure virtual machines and services (single sign-on, storage, key vault)
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