Technical Consultant I - Alkami Technology, Inc.

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Essential Duties & Responsibilities

Support implementation consulting activities by assisting with customer discussions, gathering implementation requirements, and documenting configuration needs for Alkami Digital Banking projects

Assist with configuring Alkami platform functionality by applying documented implementation requirements and established best practices to support customer onboarding efforts

Support implementation projects by coordinating assigned technical tasks, maintaining implementation documentation, and contributing to project milestone tracking activities

Respond to routine customer and internal platform functionality questions by providing implementation support and escalating complex issues to senior team members when necessary

Participate in customer meetings and virtual working sessions by documenting action items, tracking follow-up activities, and supporting communication between customers and implementation teams

Assist with troubleshooting implementation and configuration issues by analyzing basic platform behaviors and collaborating with internal resources to support issue resolution

Maintain implementation-related documentation by updating configuration records, customer notes, implementation details, and project tracking systems throughout project execution

Support project risk tracking activities by identifying potential implementation concerns and escalating observations to project leadership when appropriate

Collaborate with project managers, development teams, and implementation resources by supporting coordination activities and maintaining alignment on implementation priorities and customer needs

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