We're looking for a Software Engineer focused on designing and building scalable technical solutions. This mid level role requires 5+ years of relevant experience.
About the role
Lead 2nd and 3rd Tier troubleshooting for broad network topologies involving mixed media protocols, specifically focusing on Cisco Switching, Routing, and Security solutions.
You will be the primary escalation point for urgent customer issues, managing high-pressure"Situation Room" and catastrophic outages to rapid resolution.
Drive systemic product and service improvements by translating complex technical challenges into actionable feedback for Cisco Engineering and delivery teams.
Develop and scale intellectual capital, including automation assets, AI tools, and technical documentation, to optimize global service delivery and knowledge sharing.
Foster a culture of continuous improvement by mentoring Technical Consulting Engineers (TCEs) and leading technical community initiatives such as training and hackathons.
Bachelor’s degree with 5+ years of experience in technical consulting within Large Enterprise or Public Sector environments.
Experience in Cisco Security Technologies like Firewall, VPN, AAA and Firepower, Cisco ASA, ISE with expertise in trouble shooting difficult Security issues.
Expert-level technical certification (e.g., CCIE) or equivalent relevant industry-recognized certification.
Solid experience in a lead technical role managing high-impact escalations and cross-functional initiatives.
Demonstrated experience in creating technical documentation, training content, or automation assets (e.g., scripts or digital signatures).
Deep expertise across multiple Cisco technology domains, specifically the intersection of Networking and Security.
Demonstrable ability to mentor, coach, and develop technical talent, fostering a collaborative and high-performing team environment.
Experience demonstrating AI and machine learning tools to automate support workflows and enhance knowledge management.
Strong executive presence with the ability to influence decision-making and advocate for customer needs to senior leadership and Engineering.
Bilingual fluency (Canadian French& English) is highly desired.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next