Software Engineer
Lead the public forum, ensuring timely responses and efficient support routing. Provide hands‑on technical help, debug user issues, and build scalable automation systems to streamline support and feedback loops into product development.
What are we looking for? We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.
What will you lead?
Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed
What skills do we expect you to have?
Strong TypeScript (you can actually debug and advise)
Strong AI skills (prompting, agent workflows, debugging AI behavior)
Excellent written and verbal communication
High-energy, creative, community-first
Nice-to-have: experience running/scaling an online community
What are Hercules ’ operating principles?
Hercules ’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
We move with urgency . We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry . We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules ’ benefits?
Healthcare, vision, and dental
User whatever AI tools you’d like (you have an unlimited AI budget)
Take what you need vacation policy
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
Posted June 25, 2026