remote
Technical Communications & Storytelling Lead - Avalara
Software Engineer
Lead technical communications and storytelling for a global AI platform, crafting clear, engaging content that bridges complex architecture and user understanding, while collaborating with engineering, security, and product teams to shape narrative and documentation strategy.
About the role
Key Responsibilities
- Develop and execute a comprehensive technical communication strategy that translates complex platform architecture and AI capabilities into clear, user‑centric content for internal and external audiences.
- Collaborate closely with engineering, product, security, and support teams to gather insights, validate technical accuracy, and ensure consistency across all documentation, tutorials, and marketing materials.
- Lead the creation of high‑impact storytelling assets—case studies, white papers, blog posts, and video scripts—that showcase the value and innovation of the agentic AI platform.
- Establish and maintain style guides, templates, and best‑practice frameworks to streamline content production and uphold brand voice.
- Mentor and coach cross‑functional teams on effective technical communication techniques and storytelling principles.
Requirements
- 10+ years of experience in technical writing, content strategy, or related roles within a fast‑paced technology environment.
- Deep understanding of AI, cloud platforms, and enterprise software architecture.
- Exceptional written and verbal communication skills, with a proven track record of producing clear, engaging technical content.
- Experience leading cross‑functional teams and managing large‑scale documentation projects.
- Proficiency with content management systems, version control, and collaboration tools.
Skills
software developmentsystem designproblem solving