OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction.
We are seeking an experienced Salesforce Order Management (OMS) Technical Architect to lead technical strategy, solution design, and architecture for large-scale retail and supply chain implementations. This role requires strong domain expertise, architectural leadership, and the ability to guide teams and clients through complex digital transformation initiatives.
Responsibilities :
- Act as the technical subject matter expert on Salesforce Order Management (OMS) on client projects.
- Understand and analyze the client's existing technology landscape.
- Conduct workshops with client teams to gather requirements and define end‑to‑end implementation architecture.
- Provide technical guidance to project delivery teams, product engineering teams, and clients.
- Own all technical escalations throughout the project lifecycle.
- Define the architecture vision and roadmap to support the client’s enterprise transformation.
- Create detailed solution architectures, including integration recommendations, API/microservices enablement, cloud migration, and more.
- Mentor and guide delivery and engineering team members.
- Develop interface documents and mappings to ensure proper OMS integration.
- Oversee software development plans with a focus on quality and delivery efficiency.
- Participate in design reviews with clients and internal project teams.
- Manage development planning, including training, skills evolution, and resource needs.
- Demonstrate strong domain knowledge in retail and supply chain.
- Stay up to date with new OMS features and ensure released functionality works as expected.
- Act as a key member of the delivery team during implementation, facilitating design and requirements phases.
- Advise customers on supply chain best practices and ensure alignment with OMS capabilities with minimal customization.
Requirements
Requirements :
- Experience working with Salesforce Order Management System (platform or integrations).
- Bachelor's degree in Computer Science or Engineering preferred.
- Minimum of 3 years as a technical consultant or lead architect in supply chain systems or systems integration.
- Proven experience in the retail industry with exposure to OMS, order fulfillment, and order management processes.
- Strong plus: experience with Salesforce products such as Service Cloud or Salesforce Commerce Cloud.
Benefits
We are a rapidly growing team of diverse