Technical Application Specialist East Coast - Abbott

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.

We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott , you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote field-based position, with 90% or more travel expectation.
• Qualified candidates must currently live in the territory, near a major airport.
• Preferred Locations: East Region US
• Must have a Valid Driver’s License.

What You’ll Work On Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting. Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.

• Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
• Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
• Provide onsite operations training to customers.
• Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
• Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
• Accurately document complain