remote
Technical Application Engineer Remote, Mexico - Varicent
Software Engineer
Remote Technical Application Engineer supporting Varicent's SaaS platform for sales performance management, delivering integration, troubleshooting, and customization using Java, SQL, and cloud services.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for Varicent's SaaS sales performance management solution.
- Design, develop, and maintain integrations with customer systems using REST APIs and SQL queries.
- Collaborate with product and engineering teams to resolve bugs, implement enhancements, and ensure platform stability.
- Assist customers in configuring and customizing the application to meet their specific revenue‑management workflows.
- Document solutions, create knowledge‑base articles, and contribute to best‑practice guidelines.
Requirements
- 3+ years of experience in a technical support or application engineering role for SaaS products.
- Strong programming skills in Java and proficiency with SQL databases.
- Hands‑on experience building and consuming RESTful APIs.
- Familiarity with cloud environments (AWS or Azure) and basic networking concepts.
- Excellent communication skills in English and Spanish, with a customer‑focused mindset.