remote
Technical Analyst - Future Tech and Exploratory Projects - Mondelez International
Software Engineer
Technical Analyst focused on optimizing service operations, driving process standardization, and ensuring SLA compliance using data‑driven insights and collaborative SOP development.
About the role
Key Responsibilities
- Analyze and refine service processes to improve efficiency and quality across digital service operations.
- Develop, document, and maintain Standard Operating Procedures that align with industry best practices.
- Monitor and report on Service Level Agreement performance, identifying gaps and recommending corrective actions.
- Collaborate with cross‑functional teams to design and deliver training materials that support process adoption.
- Act as a co‑owner of continuous improvement initiatives, driving simplification and standardization across the organization.
Requirements
- Proven experience in process analysis, improvement, and SOP development within a service‑oriented environment.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and stakeholder management abilities.
- Familiarity with digital service platforms and agile methodologies is a plus.
Skills
process improvement