Technical Account Manager
Company Overview:
VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO , we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability.
Position Overview:
We are seeking a highly technical and customer-focused Technical Account Manager to join our Customer team. This role serves as a critical liaison between VETRO and our clients, acting as a strategic advisor to help them achieve their network management goals. The ideal candidate will have a strong telecommunications background and a proactive approach to customer success, ensuring platform adoption, satisfaction, and long-term client retention in a fast-moving, highly dynamic industry.
Key Responsibilities, but not limited to:
- Technical Strategy & Advisory: Serve as the trusted advisor to clients, offering expert guidance on VETRO ’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs.
- Customer Engagement: Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.
- Proactive Leadership: Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.
- Operational Excellence: Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.
- Cross-functional Collaboration: Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.
- Risk Mitigation & Issue Resolution: Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.
- Revenue Growth & Retention: Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.
- Market Insight & Feedback: Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.
Qualifications:
- Bachelor's degree in Business Administration, Computer Science, or a related technical field.
- Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
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