Technical Account Manager USA - Remote - Gurobi Optimization

At Gurobi Optimization , we're on a mission!

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

As a Technical Account Manager (TAM) at Gurobi Optimization , your role primarily involves guiding prospective customers in integrating mathematical optimization technology into enterprise-grade software solutions. This goes far beyond technical advice. You bring clarity, build confidence, and drive progress for everyone along the customer journey.

We are a heterogeneous team of people who care about our work, our customers, and each other. You will join a team that takes ownership and turns ideas into real impact. We value quality and thoughtful work, and we share knowledge openly so that everyone can grow. We also care about balance and wellbeing, and we work together as one global team. If you are looking for a role where you can think deeply, act independently, and collaborate closely, this is a great place to grow.

Technical Account Management at Gurobi is part of the sales organization. We are a team of product and technology experts who partner closely with sales to help drive new business and deliver value to our customers. Technical Account Managers use their expertise to guide key implementation decisions and system architecture. The most important focus of this role is to ensure the efficient utilization of our optimization technology, maximizing business value while considering cost-effectiveness and scalability.

You will collaborate closely with our Account Managers, Experts Advisory and Support, Research and Development, and Marketing teams. You will gain exposure to a wide range of industries and real-world optimization problems, facilitating continuous growth within this role. You can expect a role with real impact on business outcomes and close connection to sales success.

Effective communication skills are essential for Technical Account Managers who interact with diverse audiences, ranging from business decision-makers to technical domain experts. With an analytical mindset and a dedication to knowledge acquisition, Technical Account Managers aim to become trusted advisors throughout the customer engagement process.

You will drive customer success by leading technical conversations with curiosity and a strong focus on understanding the full situation. You will provide guidance on architecture, implementation, and scalability, and help customers build solid and honest business cases. A key part of your work will be delivering workshops, trainings, and demonstrations that make complex topics clear and relevant.