Technical Account Manager - SOTI

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Technical Account Manager

Location: Malaysia

Who We Are

At SOTI , we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For We are looking for a highly skilled Enterprise Mobility Consultant who has experience working in the local market supporting customers across Japan. The successful candidate will be responsible for implementing, supporting & managing SOTI ’s MobiControl Mobile Device Management Software Solution.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI ’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What you will do -

• Responsible for developing and maintaining a strong relationship with Enterprise customers (up to an approximate licence device count of 5,000)
• Responsible for developing and maintaining SME-level knowledge for SOTI MobiControl and learning 1 additional SOTI One Platform product to support Enterprise Customers.
• Should onboard Enterprise customers, presenting benefits and how to access them, establishing processes for contacting TAM, setting up an Administrator, raising cases and setting up regular cadence calls.
• Deliver Quarterly Business Review,s including product roadmap (when available) in accordance with customers' requirements.
• Provide ad-hoc technical consultancy, advice and guidance using product and general technical expertise, including the timely communication of potential issues that may cause disruption
• Regularly attend TAM/Support sync meetings to assist and contribute towards the timely resolution/escalation of your customer's support cases.
• Oversee and manage any customer-requested Root Cause Analysis (RCA's) for Priority 1 Cases, maintaining responsibility for the delivery of information back t