Software Engineer
Technical Account Manager supporting high-volume financial crime compliance solutions, ensuring reliable, real-time transaction processing across distributed on‑prem and cloud environments while leveraging Python and AWS for system integration and performance optimization.
About The Business:
LexisNexis Risk Solutions, through its Fircosoft Enterprise product family, is a global leader in financial crime compliance software, trusted by major banks and financial institutions to combat sanctions violations, money laundering and financial crime.
Our platforms process mission-critical, high-volume financial data across complex distributed environments. We operate at the intersection of regulatory compliance, large-scale systems, on-prem/cloud-native architecture and real-time transaction processing—where reliability, precision, and deep technical expertise truly matter.
About the Role
This is not a traditional support role.
As a Support Engineer, you will work hands-on with complex enterprise systems deployed across cloud, on-prem and hybrid environments. You will investigate real production issues experienced by tier-1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.
This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end-to-end and continuously expanding their technical skillset.
Responsibilities:
· Perform technical investigations into complex, real-world issues affecting production systems
· Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
· Reproduce issues by building and configuring realistic test environments
· Debug behavior across distributed systems, APIs, messaging middleware and databases
· Work directly with Product teams to file high-quality defect reports and influence product improvements
· Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
· Continuously build expertise as new features, architectures and technologies are released
Requirements:
We are seeking strong technical professionals who are motivated to work closely with product teams.
Core Technical Qualifications
Proven experience deploying, supporting, and troubleshooting applications across:
Strong understanding of cloud-native architectures, including experience supporting and troubleshooting production systems
Solid expertise in Java-based web applications, with in-depth knowledge of:
Proficiency in at least one programming or scripting language, with the ability to:
Posted June 21, 2026