onsite
Technical Account Manager - Playtech
Software Engineer
Drive client success by managing technical relationships, troubleshooting complex issues, and coordinating cross‑functional teams using cloud platforms and advanced support tools.
About the role
Key Responsibilities
- Serve as the primary technical liaison for assigned clients, ensuring their needs are understood and met.
- Diagnose and resolve complex technical issues, escalating when necessary to engineering teams.
- Collaborate with sales, product, and support to deliver tailored solutions and improve client satisfaction.
- Prepare and present technical status reports, usage insights, and improvement plans to stakeholders.
- Lead post‑implementation reviews and drive continuous improvement initiatives.
Requirements
- Proven experience in technical account management or similar client‑facing technical role.
- Strong troubleshooting skills with hands‑on experience in cloud platforms (AWS, Azure, or similar).
- Excellent communication and presentation abilities, able to translate technical concepts to non‑technical audiences.
- Project management experience and ability to coordinate cross‑functional teams.
- Proactive mindset with a focus on delivering measurable business value.