About Us
Orkes is a platform for developers to build durable, distributed event driven applications. Based on the popular open source orchestration engine Conductor , Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability or visibility into the executions.
The Technical Account Manager (TAM) is responsible for providing high-quality technical support to customers, managing the customer relationship post-sale, and ensuring the successful implementation and ongoing usage of the company’s products. The TAM acts as a trusted advisor, helping customers to achieve their business goals through the effective use of the company's solutions.
Your day-to-day at Orkes :
- Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments.
- Build and maintain strong, long-term relationships with key stakeholders.
- Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs.
- Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products.
- Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed.
- Develop and deliver technical training and product demonstrations to customers.
- Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities.
- Proactively identify and address risks to customer success and retention.
- Work closely with sales and customer success teams to ensure alignment on account strategies and goals.
- Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon.
- Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs.
- Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction.
- Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders.
- Stay current with industry trends and best practices to provide innovative solutions to customers.
- Continuously seek opportunities to improve customer experience and internal processes.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
- Strong technical background, with experience in software, cloud services, or IT infrastructure
- Ability to understand complex technical issues and communicate solutions effectively
- Ability to develop workflows and build custom workers using our SDKs
- Ability to guide customer