Technical Account Manager - Omnissa

Job Description:

We are Omnissa ! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values— Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value —we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

What is the opportunity?:

As a Technical Account Manager (TAM), you will serve as the leader and customer facing liaison to ensure successful implementation of Omnissa ’s Product Solutions and Services, to ensure that our customers serve as a positive reference, advance their use cases and utilization of Omnissa software, and continue their standardization on Omnissa technology.

Additionally, you will become the customer’s single point of contact into all of Omnissa , becoming a Trusted Advisor in your account. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

TAMs interact with multiple levels within a customer account (C-Level, Managerial, and Technical Teams.) The TAM role requires an ability to communicate clearly and concisely at all levels within your account(s). TAMs assist customers with immediate advice, while also helping customers develop their strategy and technology roadmaps, aligning to business outcomes and objectives.

TAMs help customers understand what they may need evolving, upgrading, scaling up, and scaling.

The strategy and technology needs are accompanied by considering the customer’s IT staff is ready to grow. Here's more:

• Provide project leadership for the customer’s major Omnissa initiatives. This would include project management functions and solutions architecting functions
• Manage cross-functional Omnissa project teams, which could consist of Omnissa account teams, professional services consultants and architects, product development and engineering, marketing, and support staff
• Design and develop innovative solutions to customer requirements and business objectives, with assistance from our internal engineering group and consulting architects as required
• Maintain current functional and technical knowledge of the entire Omnissa suite of products
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to Omnissa Product Management teams based on customer requirements
• Help to document best practices