Software Engineer
Technical Account Manager responsible for managing enterprise client relationships, delivering cloud and networking solutions, and ensuring successful adoption of Megaport’s NaaS platform across AWS, Azure, Google Cloud, and other major providers.
About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
The Role
What You’ll Be Doing
Premium Support
Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
Deliver regular technical health checks, roadmap sessions, and executive business reviews.
Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
Monitor account health and usage to identify growth and retention opportunities.
Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
Partner Enablement (SIs & VARs)
Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region.
Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
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Posted June 25, 2026