Technical Account Manager LATAM

As a Technical Account Manager at PVcase , you will be responsible for owning the technical relationship with our LATAM customers as they move throughout their PVcase journey, beginning with Onboarding and Implementation. This role reports to the VP of Global Customer Success and is open to candidates based in LATAM.

Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.

Manage a book of customers, acting as the primary point of contact for technical-related questions and coordination of issue management and problem resolution.

Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer.

Guide customers through implementation, onboarding, and adoption.

Drive healthy Adoption, Net Retention, and Churn targets

Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.

Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.

Advocate for customers and develop strong relationships to ensure adoption of PVcase products

Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase ’s products

Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.

Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.

Requirements

Fluency in English and Spanish.

Advanced knowledge of AutoCAD, solar design software and/or GIS development platforms.

3+ years design experience in the Utility-scale solar sector preferred.

Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.

Strong communication skills to effectively collaborate with internal and external teams.

Experience in managing customer accounts, handling escalations, and resolving issues is preferred.

Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.

Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.

Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.

Experience in managing complex technical projects and delivering successful outcomes.

Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.

About us

PVcase is moving solar forward with an alte