remote
Technical Account Manager - Lanshore
Software Engineer
Technical Account Manager responsible for ensuring UiPath automation solutions run smoothly, providing infrastructure installation, code reviews, scaling guidance, and technical support while delivering training and preventive care sessions to clients.
About the role
Job Description
- The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively
- Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
- Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
- Assist in technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Hold educational and informational training sessions to enable our clients to use UiPath products effectively
- Provide developers with customers’ feedback and contribute to identification and creation of new features or products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver periodic reviews with customers (e.g. Health checks)
- Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Collaborate cross departmentally within UiPath to establish and communicate best practices
Requirements
- A degree in Computer Science or relevant degree
- A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
- Fluency in written and spoken English is mandatory
- 3-5 years relevant work experience in a customer-facing, technical account management
- Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
- SaaS and Cloud experience a benefit
- Solid technical background with hands on experience in digital technologies
- Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Familiarity with software and front-end development
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Willingness to travel approximately 50%
- Preferred UiPath Certifications – RPA Advanced, Infrastructure fundamentals
- Solid technical background with hands on experience in digital technologies
- Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Previous experience with UiPath or other relevant vendor products is highly desired
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