Software Engineer
As our Technical Account Manager, you will act as the crucial bridge between strategic business partners and our engineering engine, driving seamless integration and long-term tech alignment.
About the Position
As our Technical Account Manager, you will act as the crucial bridge between strategic business partners and our engineering engine, driving seamless integration and long-term tech alignment. By owning end-to-end partner implementations, you directly accelerate global revenue growth and ensure exceptional connectivity experiences for millions of travellers.
Key Responsibilities
Lead technical onboarding: Architect seamless API integrations and custom technical setups to accelerate partner go-to-market timelines.
Drive partner retention: Act as the primary technical advisor, proactively resolving architectural bottlenecks and maintaining high integration health.
Scale account infrastructure: Build repeatable implementation workflows and documentation to support exponential B2B account expansion.
Collaborate across engineering: Partner with Product and Engineering teams to advocate for high-impact partner feature requests.
Optimize system performance: Monitor integration metrics and conduct proactive health checks to guarantee reliable, high-performance connectivity.
Qualifications
Proven track record as a Technical Account Manager, Solutions Engineer, or Technical Implementation Specialist in SaaS or B2B tech.
Strong API expertise: Practical experience with RESTful APIs, webhooks, and troubleshooting complex integration workflows.
Partner-first mindset: Demonstrated ability to translate complex technical concepts into clear solutions for commercial stakeholders.
Data-driven problem solver: Skilled at leveraging analytical tools to diagnose technical issues and drive performance gains.
Nice to Have
Prior experience in the eSIM, telecommunications, or travel technology industries.
Familiarity with developer documentation tools, Postman, and basic SQL.
Posted July 31, 2026