Technical Account Manager - DDN

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks ( DDN ) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

" DDN 's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN . I never hesitate to recommend DDN . DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description

DDN is looking for a Technical Account Manager - Major Accounts to provide leadership and build a highly effective and customer focused technical account team ensuring customer success. This person will work directly with the customer to ensure success and overall account business continuity and enable, support, the customers site administrative and reliability engineering teams. This person and team will also interface directly with DDN Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions, manage priorities with customer issues and develop reporting and feedback loops as required. This team member will be remote but will be required to travel for customer and DDN internal meetings. This role will focus on a small number of DDN accounts but could involve geographically dispersed locations globally.

Responsibilities:

• Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account.
• Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE).