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Technical Account Manager - Black Duck Software
Software Engineer
Technical Account Manager who partners with enterprise customers to drive adoption of application security solutions (SAST, SCA, DAST) across the DevSecOps lifecycle, ensuring security posture improvement and business value.
About the role
Key Responsibilities
- Serve as the primary technical liaison for assigned enterprise accounts, guiding them through implementation, integration, and ongoing use of application security tools.
- Collaborate with engineering, product, and professional services teams to design and deliver customized security workflows that align with customers' DevSecOps pipelines.
- Conduct regular health checks, security posture assessments, and executive briefings to demonstrate ROI and identify expansion opportunities.
- Provide expert troubleshooting and guidance on SAST, SCA, and DAST technologies, ensuring rapid remediation of vulnerabilities.
- Develop and deliver technical enablement sessions, best‑practice documentation, and training programs for customer teams.
Requirements
- 5+ years of experience in a technical customer‑facing role (e.g., Technical Account Management, Solutions Engineering, or Customer Success) within the application security or SaaS space.
- Deep understanding of software development lifecycles, DevSecOps tooling, and vulnerability management concepts.
- Proven ability to translate complex security concepts into actionable guidance for developers, security engineers, and executives.
- Strong communication and relationship‑building skills, with a track record of driving product adoption and customer satisfaction.
- Bachelor’s degree in Computer Science, Information Security, or a related technical field.
Skills
javaproject management