Technical Account Manager - Beefree

At Beefree , our hive buzzes with the spirit of invention, profound curiosity, and a down-to-earth approach. We're not just any SaaS company; we're a place where creativity meets technology to empower businesses, creators, and individuals in digital communications. Our mission? To help ideas take flight through an intuitive, no-code, drag-and-drop builder for designing responsive emails and landing pages online and embedded in hundreds of SaaS applications.

We're a fully remote team that values doing things a bit differently. Embracing transparency, we share our journey's highs and lows with the world. As a software company born in Italy, our diverse team stretches from Europe to the U.S., blending the best of both worlds. Shared values unite our collective from different walks of life with a singular mission: democratizing the design of complex digital assets like emails and landing pages. We aim to provide tools that free up individuals and teams to produce their finest work.

You can read more about the Beefree story, our values and operating principles, and our unique culture at beefree.io/careers.

The role and your impact

As a Technical Account Manager , reporting to the Manager of the Beefree Customer Team, you will use your technical expertise to empower our expanding customer base with our cutting-edge embeddable editor, Beefree SDK. Join us in supporting innovative SaaS companies, from agile startups to industry giants as they tackle challenges like how to incorporate AI into their strategy. This exciting remote role requires you to be based in the USA.

Your adventures include:

• Driving Net Revenue Retention (NRR) by proactively identifying and securing expansion opportunities, and partnering with your team to execute effective contract renewals with our strategic accounts.
• Leading commercial discussions, including the negotiation of contracts and detailed discussions around billing and pricing structures with C-level and executive stakeholders.
• Cultivating relationships with key business and technical leaders, serving as a trusted advisor throughout the full customer lifecycle.
• Serving as the customer advocate, collaborating with internal teams (Product, Development, Marketing) to ensure alignment and curating product feedback to enhance the Beefree SDK.
• Showcasing an understanding of the Beefree SDK to align its capabilities with customer workflows and integrated applications to maximize value realization.

You're perfect for this role if you have

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.
• Demonstrated experience with negotiating commercial contracts and discussing billing with C-level executives.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Conver