Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Airtable 's TAM function owns the persistent technical relationship with our Premium Support customers. You serve as the architectural authority for how these customers build, deploy, and scale on Airtable 's platform, from schema design and automation architecture to Field Agents, Omni, and MCP connectivity. The problems you work on aren't tickets. They're structural: how a customer's environment is built, whether it will hold up as they grow, and what they should do next.
What you'll do
- Own a portfolio of strategic customers as their dedicated technical advisor. You'll build deep understanding of their workflows, connected systems, and business objectives, and translate that into architectural guidance that scales with their teams.
- Lead implementation reviews, base audits, and technical health assessments. You'll evaluate schema design, automation architecture, integration patterns, and agent configurations, and provide proactive recommendations before problems surface.
- Guide customers through the full capability of Airtable as a platform: automations, interfaces, Field Agents, Omni, MCP, and the connected data structures that make intelligent workflows perform at scale. You meet customers where they are technically and help them take the next step.
- Engage directly during critical customer moments, from initial onboarding through escalation resolution. You diagnose root cause, propose structural remediation, and own the outcome.
- Partner with Product, Engineering, and Support to surface patterns from the field. What's breaking, what's confusing, what's limiting customers from realizing value. You close the feedback loop between what customers need and what the platform delivers.
- Contribute to the frameworks and playbooks that enable Premium Support to scale: technical health scoring, engagement cadence models, onboarding standards, and AI adoption sequencing.
Who you are
- You have 3-6 years of experience in a customer-facing technical role in B2B SaaS, whether that's technical account management, solutions consulting, technical support, or customer engineering. You've supported enterprise customers on configurable, data-driven platforms where architectural guidance is part of the value.
- You're a builder. You understand relational data modeling, can assess how systems interact through integrations and automations, and can confidently restructure a customer's environment when the current architecture is limiting their outcomes.
- You use AI in your own work as a core part of how you operate, and you have practical experience helping customers embed AI-driven workflows i