Technical Account Manager - AB InBev Growth Group

Key Responsibilities

• Serve as the primary technical liaison for LATAM customers, ensuring successful implementation and ongoing adoption of cloud‑based SaaS products.
• Collaborate with cross‑functional teams (sales, engineering, product, and data science) to deliver tailored solutions that meet customer business objectives.
• Analyze usage data, identify trends, and provide actionable insights to improve product performance and customer satisfaction.
• Lead quarterly business reviews, presenting metrics, ROI, and strategic recommendations to executive stakeholders.
• Drive continuous improvement of support processes, documentation, and training materials to enhance the customer experience.

Requirements

• 5+ years of experience in technical account management, customer success, or related roles within SaaS or cloud services.
• Strong analytical skills with proficiency in SQL and data visualization tools.
• Excellent communication and presentation abilities in English; Spanish fluency is a must.
• Experience working in Agile environments and collaborating with engineering teams.
• Demonstrated ability to manage multiple accounts and deliver measurable business outcomes.