Team Lead - Technical Support - Platforms and Financial services

This is Adyen

Adyen is the financial technology platform of choice for leading companies. We provide end-to-end payments capabilities, data-driven insights, and financial products in a single global solution for customers like Meta, Uber, H&M, Ebay and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead Technical Support - Platforms and Financial services

We are seeking a Technical Support Team Lead to join our rapidly growing company and take charge of our Platforms and Financial services Support Team in our main Tech support hub in Amsterdam. As the Team Lead, you will play a crucial role in shaping the future of our organization and developing a dedicated support team!

As a Technical Support Team Lead, based in Amsterdam, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe. You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions. Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove support and contribute to incubating new innovative Financial Products, turning merchants feedback into actual solutions that align with their needs.

Our team is merchant-focused, highly motivated and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle, relying on the collaboration between Support Teams based in different regions. Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams.

What you’ll do

• Lead a customer facing team that is a key source of knowledge on the Adyen platforms and financial services/products, as well as APIs, the underlying technology stack, and industry-standard integration methods
• Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
• Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants, and grow their own careers
• Develop a culture where training and development are part of the team, identify actions and work with trainers t