The Systems Integrator will work closely with the Technology Services, Learning Program, and Program Management Office (PMO) teams to advance the administrative requirements of the Sponsors' learning system/platform.
The key responsibilities of this role include, but are not limited to, the following:
- Provide technical support for the learning management system
- Serve as the primary point of contact for learning system-related issues by providing Tier 1 support and escalating or resolving more complex Tier 2 issues, as appropriate.
- Perform bulk operations, such as credit submissions and user enrollments
- Manage role-based access control and user permissions within the learning system
- Manage organizational spaces, including vault ownership and custodian responsibilities
- Provide Scrum Master support for applications, as needed
- Serve as a backup support resource for applications when the primary support staff are unavailable
- Must possess and maintain a TS/SCI clearance with Polygraph.
- A degree (or equivalent experience) in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline.
- BS 10-12, MS 8-10, PhD 5-7
- Experience triaging and responding to Tier 1 help desk support tickets, demonstrating the ability to troubleshoot and resolve technical issues by analyzing problems, identifying root causes, and providing clear, concise explanations of technical concepts and solutions.
- Ability to establish functional and technical specifications, resolve software interface problems, and ensure integration of the entire system or subsystem.
- Strong technical understanding of the relationships, dependencies, and requirements of hardware and software components.
Desired Qualifications:
- Familiarity with Agile methodologies (e.g., Scrum) and experience as a Scrum Master.
- Experience with content management concepts, methodologies, and Content Management System (CMS) tools.
- Ability to gain elevated system permissions (System Administration).