Systems Engineer Supervisor - Virginia Beach City Public Schools

Under the direction of the Coordinator of Technical Services, this position serves as the team leader for the Network Operations infrastructure Team, overseeing the management, support, maintenance, and operational performance of the school divisions wired and wireless network infrastructure. The position will provide both hands-on tactical management and strategic direction. Work involves problem mitigation, assignment, and management of resources to technology projects, as well as overall project management.

ESSENTIAL GENERAL TASKS

Evaluate new technology and resources for future implementation in the VBCPS.

Present and provide technical training for staff in the Department of Technology, as needed.

Plan and supervise special projects involving team members.

Advise clients on the necessary technology to achieve their goals.

Must keep abreast of changing and emerging technology using professional resources to include continuing education and in-service programs.

Creating and maintaining the enterprise repository of systems documents.

Perform routine checks on critical systems to ensure proper operation and minimize downtime.

Schedule personnel daily to complete planned systems maintenance and systems health monitoring, as well as, unplannedwork such as failed system remediation and recovery.

Provide daily reports of enterprise systems status to the coordinator.

Provide weekly and ongoing reports of all tasks and the status of projects to the coordinator.

Provide input for annual evaluations on personnel assigned to the team.

Verify service level agreements are met and work is performed in a timely manner Perform related work as required.

DUTIES ASSIGNED TO SPECIFIC AREAS

Specialization and proficiency is essential in at least one or more of the functional areas listed.

Infrastructure Team - This team is accountable for the maintenance of the division's networking hardware, wireless Distance Learning, and the equipment that provides access to Internet and Intranet resources, as well as some data storage systems. The position is responsible for providing leadership, training, and direction to team members in the following areas:

Manage the Technical Architecture, Network Services (LAN, WAN, Internet, Intranet, and Extranet & Wireless Mobility), NGFirewalls and Content Controls, End-Point Technology, and Support systems.

Lead Infrastructure team in all technical aspects; provide technical Project Management ranging from single system upgradesto enterprise-wide projects.

Oversee the analysis, design, installation, and configuration of wired and wireless networks, including those servingtelecommunications and data storage, to ensure that network resources are adequate to meet current and future needs.

Maintain, manage, and troubleshoot all network-related issues.

KNOWLEDGE, SKILLS AND ABILITIES