onsite
Systems Engineer - IT Service Management - Infosys
Systems Engineer
Systems Engineer responsible for managing desktops, laptops, servers, and network infrastructure, ensuring smooth IT support, incident resolution, and adherence to SLA targets using Windows Server, Active Directory, DHCP, DNS, and LAN technologies.
About the role
Key Responsibilities
- Provide day‑to‑day IT support for desktops, laptops, servers, and IP phones.
- Administer and maintain Windows Server environments, including Active Directory, DHCP, and DNS services.
- Configure and troubleshoot LAN infrastructure, switches, firewalls, and routers.
- Respond to service requests and incidents, analyze root causes, and implement solutions to meet SLA targets.
- Handle first and second‑level IT incidents, ensuring timely resolution and documentation.
Requirements
- Proven experience with Windows Server and Active Directory administration.
- Strong knowledge of DHCP, DNS, and LAN networking fundamentals.
- Hands‑on experience with switches, firewalls, and routers.
- Excellent problem‑solving skills and ability to analyze root causes.
- Effective communication and documentation skills for incident management.
Skills
windows serveractive directory