Systems Engineer III - IronEdge Group

Systems Engineer III (This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS)

As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering, escalation support, and project leadership across diverse client environments. You’ll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences.

Job Description

Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments.

Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures.

Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. Deliver end-user training and provide professional, customer-focused support both remotely. Maintain accurate time of entry, ticket documentation, and adherence to company standards. Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.

Requirements

6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field

Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices

Ability to interact and communicate professionally with client executives

Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely.

All positions require the successful completion of a criminal background check, and further background checks if the position involves a