onsite
Systems Engineer II - Forefront Dermatology
Systems Engineer
Senior Systems Engineer supporting the migration from NexCloud to Nextech Practice+, ensuring data integrity, system stability, and optimal user experience through advanced troubleshooting and integration oversight.
About the role
Key Responsibilities
- Lead Tier 3 support for Nextech Practice+ and NexCloud, diagnosing and resolving complex system, integration, and performance issues.
- Coordinate data migration activities, validate data integrity, and implement post‑migration testing to guarantee seamless transition.
- Manage user access, permissions, and security configurations across the practice management ecosystem.
- Collaborate with clinical and operational teams to refine workflows, document best practices, and provide training on new platform features.
- Monitor system health, generate performance reports, and recommend infrastructure enhancements to improve uptime and scalability.
Requirements
- 3+ years of experience administering EHR or practice management systems, preferably Nextech or similar platforms.
- Strong troubleshooting skills with a proven track record of resolving Tier 3 technical incidents.
- Proficiency in data migration, integration (API/HL7), and performance tuning.
- Excellent communication skills and ability to translate technical concepts for non‑technical stakeholders.
- Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced clinical environment.