Systems Administrator Salesforce 6771 - MetroStar

As Systems Administrator (Salesforce), you’ll be responsible for the configuration, administration, optimization, and continuous improvement of the Salesforce platform supporting Army recruiting operations. The successful candidate will work closely with product managers, business analysts, developers, recruiters, and government stakeholders to implement solutions that improve business processes, data quality, user experience, and operational effectiveness. This position requires technical expertise in Salesforce administration, business process automation, system analysis, and platform enhancement, along with the ability to leverage AI-enabled capabilities to improve system functionality, efficiency, and user adoption.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Administer, configure, and maintain the Army's Salesforce-based AIE Recruiting Platform.
• Configure and manage Salesforce objects, fields, page layouts, record types, workflows, validation rules, approval processes, Flows, and security settings.
• Gather, analyze, document, and translate business requirements into scalable Salesforce solutions.
• Collaborate with Product Leads, Product Designers, Developers, and government stakeholders to implement new capabilities and enhancements.
• Support the design, testing, deployment, and maintenance of Salesforce functionality and integrations.
• Develop and maintain reports, dashboards, and analytics that support recruiting operations and leadership decision-making.
• Monitor platform performance, data quality, system security, and user adoption metrics.
• Troubleshoot platform issues and coordinate resolution activities across technical teams.
• Support user acceptance testing, release management activities, and production deployments.-
• Identify opportunities to improve recruiting processes through automation and streamlined workflows.
• Leverage Salesforce AI capabilities, Agentforce, Einstein AI, generative AI tools, and other emerging technologies to improve recruiter productivity and user experiences.
• Utilize AI-enabled tools to assist with requirements analysis, solution development, documentation, testing, and process improvement initiatives.
• Ensure compliance with Army, DoD, cybersecurity, privacy, and data governance requirements.