Systems Administrator Monday to Friday, 11 AM to 8 PM EST Shift - Thrive

SHIFT : Monday to Friday 11 AM to 8 PM ET About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

System Administrators provide remote support across diverse, multi-tenant environments, handling escalated incidents and complex service requests. The role involves advanced troubleshooting, implementing changes, coordinating with other teams, and serving as an escalation point for engineers within the team, while maintaining clear client communication. Thrive seeks technically proficient professionals with strong verbal and written skills, a desire to learn across all aspects of IT, and the ability to thrive in a fast-paced, collaborative environment with broad technical exposure and opportunities for growth.

Responsibilities

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.

Perform secondary response and advanced troubleshooting of escalated customer issues, addressing single-user and system-impacting incidents while accurately documenting all actions in Thrive ’s tools.

Analyze and document unfamiliar client server, workstation, and network environments to determine the fastest and most effective path to incident resolution.

Support and troubleshoot diverse computing environments across a wide range of business clients.

Perform rapid root-cause analysis of workstation-, server-, and network-level incidents, including complex and escalated issues.

Troubleshoot and resolve high-level workstation, server, and network incidents independently, following Thrive ’s standard operating procedures and best practices.

• Utilize appropriate software utilities and vendor- or application-specific tools to achieve timely resolution of customer incidents.
• Set and manage client expectations throughout the troubleshooting process, providing appropriate updates, next steps, and demonstrating the correct level of urgency.

Communicate troubleshooting actions and resolutions clearly, using technical or non-technical language appropriate to the audience.

Provide guidance to clients on applications, Thrive best practices, and general infrastructure standards.

Develop, document, and help im