Systems Administrator I - Hornblower Group Inc.

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The Systems Administrator I supports the Infrastructure and Help Desk teams by installing, configuring, and maintaining IT systems, equipment, and core services. This role provides Tier 1 and Tier 2 technical support to shipmates and ensures reliable, secure, and efficient operation of company technology across both cloud and on premises environments.

Duties and Responsibilities:

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID user and group management.
• Manage and maintain Windows Server, including Active Directory, DNS, DHCP, Group Policy, and file/print services.
• Configure endpoints, user accounts, permissions, shared resources, and system access in accordance with company standards.
• Administer basic network infrastructure components, including wireless access points, switches, firewalls, and VPN connectivity, under established procedures.
• Provide Tier 1 and Tier 2 escalation support for Help Desk tickets, ensuring timely resolution and high-quality customer service.
• Responsible for the day-to-day aspects of keeping backend systems running