onsite
System Support Analyst - Clarke Willmott
Software Engineer
Proactive System Support Analyst providing tier‑1/2 technical assistance to a high‑volume legal debt recovery team, handling Windows environments, Office 365, and ticketing tools while ensuring service continuity and compliance.
About the role
Key Responsibilities
- Provide first‑ and second‑line support for Windows Server and desktop environments used by the debt recovery team.
- Manage user accounts, permissions, and group policies in Active Directory and Office 365.
- Log, track, and resolve incidents and service requests using ServiceNow, adhering to ITIL processes.
- Troubleshoot hardware, software, and network issues, escalating complex problems when necessary.
- Develop and maintain PowerShell scripts to automate routine tasks and improve efficiency.
- Collaborate with internal stakeholders to ensure systems meet legal and security requirements.
Requirements
- Proven experience in a system support or help‑desk role, preferably within a legal or financial services environment.
- Strong knowledge of Windows Server, Active Directory, and Office 365 administration.
- Hands‑on experience with ServiceNow or similar ITSM tools and familiarity with ITIL best practices.
- Ability to write and maintain PowerShell scripts for automation and reporting.
- Excellent communication skills and a detail‑oriented approach to problem solving.
Skills
windows serveractive directoryservicenowitil