remoteonsite
System Engineer L1 Technical Support - infinite Computer Solution
Systems Engineer
Provide L1 technical support for end‑user devices, handling escalations, performing deskside and field installations, and managing hardware and software assets in a 24x7 environment.
About the role
Key Responsibilities
- Resolve escalated incidents from L1 support, covering hardware, operating systems, and enterprise applications.
- Perform deskside and field installations, configurations, and upgrades of desktops, laptops, printers, and peripherals.
- Manage asset lifecycle tasks, including inventory tracking, imaging, and de‑commissioning.
- Administer user accounts, groups, and permissions in Active Directory and Office 365.
- Document solutions, create knowledge‑base articles, and maintain accurate ticket records in the ticketing system.
Requirements
- 1–3 years of hands‑on end‑user or desktop support experience.
- Strong troubleshooting skills for Windows and Linux environments.
- Proficiency with Active Directory, Office 365, and common hardware platforms.
- Experience using ticketing tools (e.g., ServiceNow, JIRA) and following ITIL processes.
- Ability to work rotational 24x7 shifts and provide on‑site support as needed.
Skills
linuxactive directory