onsite
System Engineer - Field Service - DATAGROUP Rhein-Main GmbH
Systems Engineer
Dynamic System Engineer needed to deliver on-site and remote support for enterprise clients, managing Linux/Windows environments, troubleshooting network issues, and ensuring optimal system performance using advanced diagnostic tools.
About the role
Key Responsibilities
- Provide on-site and remote support for client systems, ensuring minimal downtime and high customer satisfaction.
- Diagnose and resolve complex issues across Linux and Windows platforms, including hardware, software, and network components.
- Configure, maintain, and upgrade client infrastructure, applying patches, updates, and security best practices.
- Collaborate with cross‑functional teams to implement solutions, document procedures, and share knowledge.
- Utilize remote support tools and scripting to automate routine tasks and improve service efficiency.
Requirements
- Proven experience in system administration and field service roles.
- Strong communication skills and ability to explain technical concepts to non‑technical stakeholders.
- Self‑motivated, adaptable, and able to work independently in a fast‑paced environment.