remote
System Administrator - TurnPoint Technology
Systems Engineer
System Administrator responsible for delivering technical projects, providing desktop support, and designing and implementing infrastructure using Microsoft 365 and Azure, while managing servers, Active Directory, scripting, virtualization, and network services.
About the role
Overview
- Home (fixed) internet with an upload speed of at least 20Mbps
- Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time).
- A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband).
Desired Qualifications
- Excellent communication and interpersonal skills (verbal and written)
- Strong analytical and problem-solving abilities.
- Proven work experience as System Administrator (this is not a role for freshers)
- Microsoft 365
- Windows 10/11
- Windows Server 2022
- Physical and virtual networks
- Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.).
- Experience with Active Directory administration, group policies, and domain services.
- Knowledge of backup and disaster recovery strategies and tools.
- Microsoft Azure
- Microsoft Intune
- Microsoft 365 Defender
- Windows AutoPilot
- Microsoft 365 Copilot
Key Responsibilities
- Technical: 90%
- Leadership: 8%
- Special Requirements: 2%
Technical Responsibilities: 90%
- Act as liaison between clients and technical staff, coaching junior resources and intervening when necessary.
- Perform daily client work (at the level expected of your role; i.e. not tier 1 client work) remotely.
- Adhere to existing processes, including change management.
- Provide remote support Monday – Friday, 8AM-5PM PT and periodic after hours work as required.
- Perform tech tasks as self-assigned and assigned by tech managers.
- Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work.
- Walk clients through the problem-solving process in plain language terms, on their tech level.
- Create, review and maintain tasks owned by self for support of client projects.
- Maintain awareness of current work and status, managing tasks through to successful closure.
- Create tasks, to contribute to client onsite visits and related meetings.
- Ensure proper recording, documentation, and closure of all client inquiries using online tools.
- Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required.
- Monitor and update all assigned tickets on a daily basis.
- Record and document tech processes to contribute to TurnPoint Tech Manual.
- Be an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure.
- Administer and maintain existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DN