Sustaining Engineering
Lead a team of engineers in resolving complex technical issues, overseeing ticket lifecycle, and enforcing metrics for rapid and permanent issue resolution.
Role Overview
The Sustaining Engineering Team is our engineering organization’s frontline vanguard and critical escalation function. It is responsible for triaging, qualifying, and driving the resolution of complex technical issues escalated by sales engineers, customers, and our support organization.
What You Will Do
You will lead a rotating squad of engineers, act as the organization's Incident Manager, and enforce strict metrics to ensure our most critical product issues are solved rapidly and permanently.
Why It Might Be a Fit
You will be responsible for overseeing the entire ticket lifecycle, triage and assignment, strict qualification, team leadership and rotation, incident and stakeholder coordination, and metrics and delivery tracking.
Requirements
Benefits
Originally posted on Himalayas
Posted June 6, 2026