Software Architect
Support System Architect 2 responsible for designing, implementing, and maintaining scalable GovTech solutions, leveraging cloud platforms, DevOps practices, and secure API integrations to deliver inclusive technology for government agencies.
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Job Summary
We are seeking an accomplished Support System Architect to design, lead, and evolve our Technical Support and Customer Care system environment, with a primary focus on Customer Support tools and integration with broader CXS systems. This individual contributor's strategic role will partner closely with the Business Systems Team (BST) and CXS functions to build a stable, scalable tool ecosystem supporting our AI-driven vision. The successful candidate will own the systems and tools roadmap, ensuring seamless integration between Forethought (AI), Salesforce (system of record), and other CXS platforms such as JIRA, Wrike, and Totango, driving automation and advanced AI capabilities across Granicus .
What Your Impact Will Look Like
Posted June 27, 2026